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Customer Care

ORDERS

For pre-orders: full payment is required at the time of purchase. We are happy to make any necessary revisions or cancel an order for a full refund if necessary prior to shipment. Pre-orders will ship in 4-6 weeks. 

Standard orders are typically processed between 1-3 business days and shipped using UPS. 

International Orders: We currently do not ship internationally.  

Tax: We are not required to collect sales tax on any orders outside the state of New York. For all New York orders a sales tax of 8.875% does apply.

For any questions about your order, please email info@pondicherie.com.



RETURNS

Unworn and unwashed orders may be returned within 10 days of receipt for exchange or refund. Return handling and return shipping costs are the responsibility of the customer.

To organize a return, please email info@pondicherie.com to advise us on the return or exchange.